Frequently Asked Questions

Everything you need to know about your JNCO order and our iconic wide-leg styles.

How do I determine the correct size for JNCO jeans?

Our jeans are designed with a heritage wide-leg fit. We recommend referring to the specific size guide on each product page, which includes waist measurements and leg opening widths to ensure you get that perfect vintage silhouette.

What is your shipping policy for domestic and international orders?

We offer standard and expedited shipping across the United States. International shipping is also available to select countries; duties and taxes are calculated at checkout to ensure a smooth delivery process.

Can I return or exchange my items?

Yes, we accept returns and exchanges within 30 days of delivery. Items must be in their original, unwashed condition with all tags attached. Please visit our returns portal to start your request.

How should I care for my heavy-duty denim?

To preserve the wash and fabric integrity, we recommend washing your JNCOs inside out in cold water and hanging them to dry. Avoid high heat to prevent shrinkage and maintain the embroidery quality.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Afterpay and Klarna for flexible financing.

How can I track my order?

Once your order ships, you will receive an email confirmation with a tracking number. You can use this number on our website or the carrier's portal to monitor your package's journey to Los Angeles and beyond.